We are committed to your complete satisfaction, so if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund provided the following steps are taken:

EXCHANGES

We will not charge an additional delivery charge for exchanged items. (except for Ireland delivery addresses without a Postcode or other destinations outside the UK, this amount will be deducted from your original payment method)

1) Please return item(s) for exchange no later than 14 (fourteen) working days following the day that the goods were received. Our address can be found at the foot of this page.

Please include a letter with your order number, name, address and contact telephone number along with any other information we may require.

NOTE: - We cannot process any refunds/exchanges without this information.

2) Please return the goods to us in their original condition and packaging, unworn, with all labels intact within 14 working days from when the goods were received. Any items that are returned with markings that result in the item becoming un-sellable will not be credited and will be returned to you, the cost of the postage will be deducted from your payment method. This includes not sticking sellotape to the product packaging or any other materials.

3) We advise you return the items by Royal Mail Recorded delivery which insures you for £39.00 in the event of items being missing or lost.

For items valued over £39.00 in value, please return them Special Delivery for Insurance Purposes, or use any other courier which ensures a signature is obtained from our offices.

Note: We will not be held responsible for missing items returned to us. Should your item go missing with Royal Mail, the customer will be responsible for contacting Royal Mail and issuing a claim.

REFUNDS

1) Please return to us the item(s) for refund no later than 14 (fourteen) working days following the day that the goods were received. Our address can be found at the foot of this page.

Please include a letter with your order number, name, address and contact telephone number along with any other information we may require.

2) Please return the goods to us in their original condition and packaging, unworn, with all labels intact within 14 working days from when the goods were received. Any items that are returned with markings that result in the garment becoming un-sellable will not be credited and will be returned to you, the cost of the postage will be deducted from your payment method.

3) We advise you return the items by Royal Mail Recorded delivery which insures you for £39.00 in the event of items being missing or lost.

For items valued over £39.00 in value, please return them Special Delivery for Insurance Purposes, or use any other courier which ensures a signature is obtained from our offices.

Note: We will not be held responsible for missing items returned to us. Should the item go missing with Royal Mail, the customer will be responsible for contacting Royal Mail and issuing a claim.

4) Please allow 10 working days from the date we receive your goods back for your refund to be completed and then a further 3 working days for this to appear on your account. You will be e-mailed to nofify you of when the refund has been completed.

*Your refund may be slightly delayed due to Bank/Public Holidays or Company Shutdown Periods such as Christmas*

Where you do cancel your order, you are under a duty (until the goods are returned to us) to retain possession of them and take reasonable care of them.

5) When you return your order the goods must be returned to us at your cost, however we will not charge an additional delivery cost for exchanges of our items, this can be for any other products/sizes.

NO refunds will be given unless we receive the goods safely, with the necessary documentation and within our deadline under any circumstances.

We do not reimburse any original delivery costs charged nor bleaching or dyeing costs.

We do not reimburse any shoes that have been dyed.

We charge a restocking fee of £5/pair returned. All orders returned for refund outside of the UK, the delivery charge originally paid by us will be retained and not reinbursed.

For all orders returned after we have already exchanged the item, a refund will be made less a restocking fee of £5 pair.

This ensures that we recover the postage cost paid by us for the exchanged goods of which we do not charge the customer.

If you wish to exchange the item again, we will need to charge a postage cost which will be deducted from your original payment method.

Any returns that are sent back to us that incur customs charges our end will be deducted from the total of the refund, We will not be liable for this cost under any circumstances.

Send all returns to the following address:-

Bridal Shoe, 248 Bournemouth Road, Poole, Dorset. BH14 9HZ

Your rights to return goods are protected under the EU Distance Selling Directive.