About Us Bridal Shoe are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.

Our Contact details:
Bridal Shoe
Sales Department
248 Bournemouth Road
Poole, Dorset.
BH14 9HZ
United Kingdom

Phone: 01202 748888

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All products are shipped discreetly in a plain mailing bag or box, with no indication as to the contents,. All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. Whilst we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.

DAMAGED IN TRANSIT - CLAIM TIME LIMITS

It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. Do not dispose of any of the packaging as this will be required to effect the claim against the carrier.

SHORTAGE

It is the responsibility of you to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.

INCORRECT GOODS

Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items.We will not exchange or refund for any suspected used garments. It will be your responsibility to notify us of any problems.

NON DELIVERIES

We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date. We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated timescales. Except when extenuating circumstances have prevented the notification within the stated timescale.

DELIVERY SCHEDULE

We strongly suggest that, upon receipt, you inspect the goods and advise us if the delivered goods are not what you ordered or are faulty.

We will not be under any liability to you for any delay or failure to deliver if the same is wholly or partly caused directly or indirectly by circumstances beyond reasonable control.

We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty or care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach; iii) any increase in loss or damage results from breach by you of any of these Terms.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).

As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These terms and conditions shall not affect those rights.

Delivery Timescales are as follows: -

Special Delivery - Within 3 working days

1st Class Recorded - Within 5 working days

2nd Class Recorded - Within 7 working days

2 or 3 Pairs of Shoes to a value of over £100.00 will be sent via Parcelforce - Delivery Within 3 Working Days From Despatch.

International Signed For - Please allow 7 - 10 working days.

Note:- International orders are not subject to the free delivery over £100.00 offer. Back Orders If your item is not in stock, we will back order for you. We will then aim to deliver within 28 days, depending on supplier availability. You will always be emailed with the option to cancel your order if you would rather not wait. VAT Charges For orders made from the UK or the European Union, 17.5% VAT is included in the price shown.

This excludes Childrens shoes, as these are exempt from VAT.

Credit Card Security

All credit cards are processed using the SagePay Secure facilty and are encrypted. At no point do we see your credit card details. We accept VISA, VISA DELTA, MASTERCARD, SOLO, SWITCH, JCB, VISA ELECTRON.

You can if your prefer phone in with your credit card details

Guarantee

We offer a guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. All of our products come with a 14 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using our contact page, alternatively, you can call on 01202 748888 (International +44 1202 748888) or write to us at:

Sales Department, 248 Bournemouth Road, Poole, Dorset. BH14 9HZ<

Privacy Policy

We conform to the requirements of the Data Protection Act, 1998

We do not send random marketing emails to personal email addresses (spam).

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.